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Operation
As a consulting and technological expertise firm dedicated to Cybersecurity, Synetis is able to operate the IAM solutions deployed at its customers’ sites, and to monitor these platforms over time, whether they are on-prem or SaaS solutions.
Synetis teams are also able to take over an already operational base after an audit phase, possibly followed by a platform upgrade phase.
After opening the service to users, the phase of Maintenance in Operational Condition (MCO) is essential to guarantee the desired level of service over time.
This involves taking charge of corrective and preventive maintenance, ensuring the smooth day-to-day running of the service through regular checks, monitoring overall performance, etc.
This may also include support and assistance activities, complementing the client’s internal teams, to provide the level of expertise in the event of incidents or questions.
The level of support can evolve over time, for example to support the skills development of the client’s internal teams so that they can become autonomous and provide a sustainable service.
The iterative aspect of the projects in the field of digital identity is to be taken into account and allows the extension of the perimeter through evolutive maintenance in charge of processing change requests on the platform.
These can be minor evolutions supported through a continuous integration approach (Dev Ops) or more structuring evolutions corresponding to complementary phases / packages.
These different activities can be provided through a TMA contract or a shared or dedicated Service Center.
When it comes to critical services, extended support covering non-working hours and non-working days (24/7 support) can be set up.
